Frequently Asked Questions

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What kind of art file do you need?

When it comes to artwork, we usually prefer scalable vector files (.ai, .eps, .svg). But we can also work with bitmap files (.jpg, .tiff, .psd) provided they are 300 DPI and sized accordingly. All text should be outlined or embedded. Color space should be CMYK, and all strokes should be expanded.

Confused? Don’t worry. When in doubt, just send us your file. We’ll be happy to evaluate it for you at no additional charge. If it needs work, you can either hire our design experts to optimize it for screen printing, or request changes from your own designer.

Even high quality files sometimes need changes in order to produce sharp, affordable prints. For example, we often need to reduce the number of colors in order to meet your specific budget. Again, simply send us your file if you have any questions.

Do you have order minimums?

Yes. Generally, our minimum screen printing order is 24 pieces.

This means 24 pieces with the same prints. The good news? You can mix and match shirt types within that quantity of 24. Want 12 hoodies and 12 t-shirts? Or some men’s styles and some women’s styles? No problem, as long as they all have the same artwork.

We can occasionally do orders as small as 12, but in that case, there is a $3 surcharge per piece. Smaller orders are handled on a case-by-case basis.

How does your ordering process work?

To make sure you are 100% satisfied with the final product, we guide you through every step of the process. Together, we’ll confirm your design, placement, colors, and shirt types before we get your shirts on the press.

Whether you have a specific idea in mind, or you need some suggestions from our team of experts, we will help you through the following steps:

  • Art development & design
  • Selection of your blank apparel
  • Pricing & quotes
  • Mock-ups of your design on the apparel of your choice
  • Quantity & size breakdown
  • Final approval & deposit
  • Production
  • Pick-up or delivery

Since every order is different, this process can be very short or rather lengthy. Our goal is to provide prompt, clear communication through every step, so you get exactly what you want!

What is the normal turnaround time?

Standard turnaround time is two weeks (10 business days) from the time you pay your 50% deposit. We need to get all of your details finalized before your order can go into the production queue!

If your artwork and details are all ready, we can usually expedite your order for an additional flat fee. This will depend on the other jobs in our production queue and the size of your order. If you need

How does your pricing work?

We have the most competitive screen printing rates in town! Contact us for the most accurate quote possible.

Here are some of the factors that go into your pricing:

  • number of colors in your artwork
  • number of placements for your art (for example, printing on just one side, or printing on both sides)
  • the type of shirt being printed
  • quantities
  • whether or not graphic design services are needed

If you’re shopping around, you’ll notice that other shops include screen fees. We include your first four screens for free. Additional screens are $10 each.

We do not upcharge the cost of the blank shirts. You’ll pay wholesale cost + print cost. You can also provide your own garments, and pay the print cost only.

Have another question?

We are happy to give you all the answers you need! Contact us, call the shop at (828) 545-2044, or email info@ashevillescreenprinting.com.